ATF PRO
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Terms of Service of the ATFPRO website

§1. General provisions

  1. These Terms of Service set out the rules for using the website available at www.atfpro.eu, hereinafter referred to as the “Website”.
  2. The owner and administrator of the Website is:

    RAVENOL Polska Sp. z o.o. with its registered office in Starogard Gdański, ul. Chojnicka 61, 83-200 Starogard Gdański, Poland. REGON: 220627540. NIP (Tax ID): 592-21-85-163, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Gdańsk – Północ in Gdańsk, 7th Commercial Division of the National Court Register under KRS number: 0000307750, share capital: PLN 50,000.00, e-mail address: support@atfpro.eu.

  3. The Website is informational, technical and business in nature and serves in particular to:
    • present Ravenol brand devices for dynamic oil exchange,
    • make technical materials available,
    • maintain a knowledge base and training materials,
    • register and maintain Accounts,
    • activate Devices and warranties,
    • enable Users to submit complaint tickets concerning Devices,
    • enable Users and Visitors to submit Quote Requests concerning Devices and adapters to selected Distributors,
    • enable authorised Distributors to access dedicated functionalities and resources of the Website,
    • enable users to find contact details of authorised Distributors.
  4. The use of the Website functionalities that require an Account is possible after accepting these Terms of Service in the manner indicated on the Website.
  5. These Terms of Service also set out the rules for using the Website to the extent that no Account is required, in particular for browsing the publicly available content of the Website.
  6. The Website is not intended for consumers. An Account may be obtained only by a natural person acting as an entrepreneur or on behalf of or for the benefit of an entrepreneur, in particular a car workshop or a Distributor, for purposes related to their business or professional activity.
  7. The Administrator’s single point of contact, enabling recipients of the services to communicate directly and rapidly by electronic means, is the e-mail address indicated in clause 2 and the contact form available on the Website.
  8. The Administrator is the manufacturer of Ravenol brand devices for dynamic oil exchange, including ATF Professional devices (the Devices). The purpose of operating the Website is to enable Users and Distributors to use the functionalities related to the devices, in accordance with the type of Account.

§2. Definitions

For the purposes of these Terms of Service, the following definitions apply:

  • Administrator – RAVENOL Polska Sp. z o.o., the entity indicated in §1(2), being the owner of the Website and the manufacturer of the Devices;
  • Website – the online platform available at www.atfpro.eu;
  • User – a natural person holding a User Account and using the Website as an entrepreneur (within their own business activity) or acting on behalf of or for the benefit of an entrepreneur, in particular a car workshop or a Distributor;
  • Visitor – a person using the Website without holding an Account, within the publicly available content and functionalities of the Website;
  • Distributor – an entity cooperating with Ravenol DE within the distribution network for RAVENOL brand products, holding a Distributor Account providing extended access to specific functionalities and resources of the Website, as well as a person authorised to use that Account on its behalf;
  • Device – a Ravenol brand device for dynamic oil exchange, in particular the ATF Professional device, manufactured by the Administrator;
  • Account – an individual profile enabling the use of the Website’s features. These Terms of Service provide for a User Account and a Distributor Account;
  • Quote Request – an enquiry concerning Devices, spare parts, adapters, accessories or commercial terms, addressed by a User or a Visitor through the Website to a selected Distributor and forwarded to that Distributor in order to prepare and submit an offer;
  • Technical Materials – oil exchange procedures, service procedures, instructions, technical documentation and other materials available on the Website;
  • Knowledge Base – the section of the Website containing technical and instructional materials;
  • Ravenol DE – Ravensberger Schmierstoffvertrieb GmbH with its registered office in Werther, Jöllenbecker Str. 2, 33824 Werther, Germany, entered in the commercial register (Handelsregister) kept by the Amtsgericht Gütersloh under number HRB 5470, EU VAT number: DE813693380, being a separate controller of personal data as regards the data processed for its own purposes, in particular in connection with maintaining relations with Distributors and conducting commercial and marketing communication, including towards Users.

§3. Scope of services provided by electronic means

  1. The Website enables:
    • registration of Users,
    • logging in of Users and Distributors,
    • device activation,
    • management of the devices assigned to the Account,
    • browsing information concerning the Devices,
    • use of the knowledge base,
    • access to technical materials,
    • submission of complaint tickets concerning the Devices,
    • sending quote requests to a selected Distributor through the form available on the Website,
    • use of the functionalities and resources made available for the given type of Account.
  2. The scope of access to content depends on the type of Account.
  3. A User Account includes:
    • access to oil exchange procedures,
    • access to selected technical materials,
    • device activation,
    • the possibility of submitting a complaint ticket,
    • the possibility of submitting quote requests concerning devices and adapters.
  4. A Distributor Account provides extended access to the functionalities and resources of the Website intended for Distributors, in particular:
    • service procedures,
    • extended technical documentation,
    • information concerning spare parts,
    • training and service materials,
    • other functionalities made available to Distributors by the Administrator on the Website.

    The scope of the functionalities of the Distributor Account may be changed or extended as the Website develops.

  5. The Administrator reserves the right to:
    • change the scope of functionalities,
    • add new services,
    • restrict access to selected resources.
  6. The Administrator reserves the right to periodically carry out technical, maintenance, update or modernisation work, which may cause temporary restrictions in access to the Website or selected functionalities thereof.
  7. The Administrator reserves the right to change the content of the Website, including updating, supplementing, modifying or removing technical materials, training materials, articles, instructions, knowledge bases and other content made available on the Website.
  8. The services provided on the Website are free of charge, unless these Terms of Service or the Website expressly indicate otherwise.
  9. The Website does not enable the conclusion of contracts for the sale of Devices, spare parts, adapters or accessories. Such contracts are concluded outside the Website, directly between the User and the Distributor.

§4. Registration and account maintenance

  1. The use of selected features of the Website requires the creation of an Account.
  2. Registration requires:
    • providing true data,
    • accepting these Terms of Service,
    • creating an access password,
    • indicating, in the registration form, the country in which the User conducts business.
  3. The Administrator may require a declaration of acting on behalf of or for the benefit of an entrepreneur.
  4. The User and the Distributor are obliged to:
    • keep their login details confidential,
    • not share the account with third parties,
    • keep their data up to date,
    • use the Website in accordance with the law, including not interfering with the operation of the website and not infringing the copyright vested in the Administrator.
  5. In the case of a Distributor Account, the account may be created by the Administrator on the basis of data provided by Ravenol DE, without the Distributor having to register the account itself. This also applies to the Distributor Account maintained for Ravenol DE.
  6. At the first login to a Distributor Account, the person authorised to use that account may be required to confirm that they are entitled to act on behalf of or for the benefit of the Distributor and to accept these Terms of Service and the rules for using the personal data made available through the Website.
  7. The acceptance referred to in clause 6 is given by ticking the relevant checkbox and clicking the “I accept” button.
  8. The Administrator records the fact that acceptance was given (in particular the designation of the Distributor, the Account identifier, the identifier of the person giving the acceptance, the date and time of the acceptance and the version of the accepted document).
  9. The Administrator has the right to block/delete an account or withdraw authorisations in the event of:
    • a breach of these Terms of Service,
    • suspected unauthorised access,
    • making materials available to unauthorised persons,
    • where the Distributor loses the status of an official Ravenol distributor or ceases to distribute ATF Professional devices for dynamic oil exchange,
    • actions that compromise the security of the Website.
  10. The Administrator informs the User or the Distributor about the blocking or deletion of the Account or the withdrawal of authorisations, stating the reason and advising of the possibility of submitting a complaint under §10.

§5. Rules for using technical materials

  1. The technical materials available on the Website are:
    • informational,
    • technical,
    • instructional,
    • training-related.
  2. Oil exchange procedures and service procedures should be carried out only by persons with appropriate technical qualifications.
  3. The Administrator exercises due care to ensure that the materials are up to date and correct, but does not guarantee their completeness or suitability for all vehicle models.
  4. The User and the Distributor are obliged to verify, in each case:
    • the vehicle manufacturer’s specifications,
    • technical parameters,
    • the compliance of the procedures with the manufacturers’ current guidelines.
  5. The Administrator is not liable for:
    • incorrect performance of the procedures,
    • damage resulting from improper use of the devices,
    • incorrect technical diagnosis,
    • use of the materials contrary to their intended purpose.

§6. Distributors, quote requests and the role of Ravenol DE

  1. The Website may make the contact details of Distributors available in order to enable Users and Visitors to obtain information or an offer concerning devices or adapters.
  2. The Distributor indicated by the User in connection with the activation of a specific Device may take part in handling matters concerning that Device, within the functionalities currently made available on the Website.
  3. The Distributor is entitled to process the User’s data solely for the purpose of supporting that User with regard to the specific Device and solely on the Administrator’s instructions. The rules of processing are set out in §9(5). This does not apply to the data contained in a Quote Request, to which clause 4 and §9(6) apply.
  4. A Quote Request is forwarded through the Website directly to the Distributor selected by the User or the Visitor. The Administrator manages the Website and is responsible for the technical transfer of the Quote Request and for recording on the Website the fact that it was submitted, whereas the handling of the Quote Request, including the preparation and submission of the offer and further commercial contact with the person submitting the quote request, is carried out by the Distributor on its own account and for its own purposes, as a separate controller of personal data. The Administrator is not a party to these activities and is not liable for the way in which the Distributor processes the data in this respect.
  5. The data of persons representing or acting on behalf of Distributors may be transferred to the Administrator by Ravenol DE in order to create, maintain and support the Distributor Account on the Website and to provide access to the functionalities intended for Distributors.
  6. Ravenol DE is a separate controller of personal data as regards the purposes and means of processing determined by Ravenol DE, in particular as regards its relations with Distributors and the conduct of marketing and commercial communication towards Distributors and Users.
  7. Detailed information concerning the processing of personal data by the Administrator is set out in the Privacy Policy. To the extent that the data are processed by Ravenol DE for its own purposes, the information on data processing made available by Ravenol DE applies.
  8. The Administrator is not liable for:
    • the content of the offers presented by Distributors,
    • commercial terms,
    • the quality of the services provided by Distributors within their own commercial activity,
    • the performance of orders by Distributors.
  9. Contracts concluded as a result of a Quote Request are concluded directly between the person submitting the Quote Request and the Distributor outside the Website, and the Administrator is not a party to them.

§7. Intellectual property

  1. All rights to the Website and its elements belong to the Administrator or the relevant rights holders.
  2. The following are protected in particular:
    • texts,
    • photographs,
    • graphics,
    • instructions,
    • procedures,
    • technical documentation,
    • the layout of the Website.
  3. Without the Administrator’s prior written consent, it is prohibited to:
    • copy materials,
    • publish materials,
    • disseminate documentation,
    • make procedures available to third parties.
  4. The Ravenol brand and other trade designations belong to their legal owners.
  5. The use of the Website does not result in the User or the Distributor acquiring any intellectual property rights to the content made available on the Website.
  6. The User and the Distributor are entitled to use the materials made available on the Website solely for their own internal use and within the scope consistent with the purpose of the Website, unless the Administrator has expressly indicated a different scope of permitted use.
  7. In the event of an infringement of intellectual property rights related to the content made available on the Website, the Administrator may take all actions provided for by law in order to protect its rights or the rights of third parties.

§8. Liability of the Administrator

  1. The Administrator exercises due care to ensure the proper functioning of the Website and the currency and reliability of the information published.
  2. The Administrator does not guarantee:
    • the continuous availability of the Website,
    • the absence of technical breaks,
    • compatibility with every device or browser.
  3. The Administrator is not liable for:
    • technical breaks,
    • loss of data caused by the actions of the User or the Distributor,
    • the consequences of unauthorised access to the account,
    • damage resulting from the use of technical materials,
    • loss of data caused by the actions of third parties, force majeure or failures of ICT infrastructure independent of the Administrator;
    • the acts or omissions of third parties whose services are used in the provision of services by electronic means.
  4. The User and the Distributor use the Website at their own risk and are obliged to assess independently the usefulness of the information made available for the planned technical, service or business activities.

§9. Personal data and privacy

  1. Personal data are processed in accordance with:
    • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
    • the Act of 18 July 2002 on Providing Services by Electronic Means (consolidated text: Journal of Laws of 2024, item 1513, as amended),
    • the Privacy Policy of the Website.
  2. The Administrator processes data solely to the extent necessary to:
    • register, create and maintain User and Distributor Accounts;
    • ensure the proper functioning of the Website;
    • provide access to the Website functionalities appropriate for the type of Account;
    • handle enquiries, tickets and contact with Users and Distributors;
    • ensure the security of the Website;
    • forward Quote Requests to the Distributors indicated by Users or Visitors and record the fact that they were submitted;
    • fulfil the legal obligations incumbent on the Administrator;
    • establish, pursue or defend claims;
    • pursue other legitimate interests of the Administrator, to the extent consistent with the applicable law.
  3. The controller of the personal data of Users and of persons acting on behalf of or for the benefit of Distributors, processed in connection with the operation of the Website, is the Administrator. This does not apply to the data processed by the Distributor in connection with a Quote Request, referred to in clause 6, or to the data processed by Ravenol DE for its own purposes.
  4. The Administrator obtains the data of persons representing or acting on behalf of Distributors in particular from Ravenol DE. The Administrator provides the information required in such a case by Article 14 of the GDPR in the Privacy Policy.
  5. The Distributor may process the User’s data to the extent necessary to take part in handling a complaint ticket concerning the specific Device indicated by the User upon activation. In this respect, the basis for the processing is the agreement on entrusting the processing of personal data, concluded between the Administrator and the Distributor and meeting the requirements of Article 28 of the GDPR. The Distributor is not entitled to process those data for its own purposes, in particular marketing purposes, without a separate legal basis. The entrustment does not cover the data contained in a Quote Request, referred to in clause 6.
  6. The data contained in a Quote Request are forwarded through the Website directly to the Distributor selected by the User or the Visitor and are not covered by the entrustment agreement. As regards the handling of a Quote Request, the Distributor is a separate controller of personal data within the meaning of Article 4(7) of the GDPR; it independently determines the purposes, means and legal basis of the processing and the data retention period, independently performs the information obligation towards the data subject and examines requests concerning the rights arising from Chapter III of the GDPR, and bears independent liability for the lawfulness of that processing. The Administrator remains the controller of the data recorded on the Website in connection with the submission of a Quote Request.
  7. The Administrator makes the data of Users and Distributors available to Ravenol DE to the extent necessary to pursue the purposes of Ravenol DE referred to in §9a. In this respect, Ravenol DE is a separate controller of personal data and independently performs the information obligations towards the data subjects.
  8. The Administrator and Ravenol DE are not joint controllers within the meaning of Article 26 of the GDPR; each of them independently determines the purposes and means of processing the data to the extent indicated in these Terms of Service. The Administrator and the Distributor are not joint controllers as regards the matters referred to in clause 6.
  9. Detailed information concerning data processing is set out in the Privacy Policy, which is informational in nature.

§9a. Marketing communication of Ravenol DE

  1. Ravenol DE may conduct marketing communication towards Users and Distributors outside the Website, by e-mail, including in the form of the Newsletter, concerning the Devices and the related products, services, accessories, consumables, promotions, training and events of the RAVENOL brand, if it has an appropriate legal basis.
  2. The controller of the personal data processed by Ravenol DE for the purpose of conducting marketing communication is Ravenol DE.
  3. Where conducting marketing communication by e-mail requires prior consent, the consent is given to Ravenol DE in an express and voluntary manner, independently of the acceptance of these Terms of Service.
  4. Marketing consent may be given when creating an Account or, in the case of a Distributor Account created by the Administrator, at the first login to the Account, by ticking the relevant checkbox.
  5. The consent covers the sending of marketing communication by e-mail.
  6. The wording of the consent should indicate Ravenol DE as the entity conducting the marketing communication and specify the scope of the communication covered by the consent.
  7. Giving consent to marketing communication is voluntary and is not a condition for creating or using an Account, unless the law provides otherwise.
  8. The consent may be withdrawn at any time. Withdrawing consent does not affect the lawfulness of the processing carried out before its withdrawal.
  9. Detailed information concerning the processing of data by Ravenol DE for marketing purposes is made available to the data subjects by Ravenol DE.
  10. The consents referred to in clauses 3–5 may be collected through the Website. The Administrator records the wording of the consent, its scope, the date and time it was given and the Account identifier, and transfers this information to Ravenol DE.
  11. Consent is withdrawn in particular by using the relevant functionality of the Website, by using the unsubscribe link contained in the message or by a request addressed directly to Ravenol DE.

§9b. Content submitted through the Website and reporting illegal content

  1. The User, the Distributor or the Visitor bears sole responsibility for the content they submit or make available through the Website, in particular in complaint tickets and Quote Requests.
  2. It is prohibited to submit or make available through the Website content that is:
    • contrary to the applicable law;
    • infringing the rights of third parties, in particular copyright, industrial property rights, personal rights or the right to the protection of personal data;
    • defamatory, offensive, discriminatory or inciting violence;
    • fraudulent, misleading or capable of serving the commission of a prohibited act;
    • containing malware or other solutions capable of disrupting the functioning of the Website.
  3. Any person or entity may report to the Administrator content which they consider to be illegal. Reports are made by electronic means to the address: support@atfpro.eu.
  4. The report should contain:
    1. a sufficiently substantiated explanation of the reasons why the reporting person considers the content to be illegal;
    2. a clear indication of the exact electronic location of the content, in particular the URL, and, where applicable, additional information enabling its identification;
    3. the name or business name of the reporting person and their e-mail address for contact, except for reports concerning information considered to be related to the offences set out in Articles 3–7 of Directive 2011/93/EU;
    4. a statement confirming the reporting person’s bona fide belief that the information and allegations contained in the report are accurate and complete.
  5. If the report contains the electronic contact details of the reporting person, the Administrator sends confirmation of receipt of the report without undue delay.
  6. The Administrator examines reports in a timely, non-arbitrary and objective manner and with due care. The Administrator notifies the reporting person of the decision taken without undue delay, providing information about the possibility of appealing against the decision under §10 and – if automated means were used in examining the report or taking the decision – information to that effect.
  7. In the event of the removal of content, the disabling of access to it, the restriction of its visibility or the suspension or termination of the provision of the service in connection with content submitted by a person using the Website, the Administrator provides that person with a clear and specific statement of reasons for the decision, together with information about the possibility of challenging it under §10.
  8. The Administrator moderates content on the basis of reports and its own checks. The Administrator does not take decisions concerning content solely by automated means. Complaints about decisions taken as part of content moderation are examined under §10.

§10. Complaints

  1. Complaints concerning the functioning of the Website should be sent to the address support@atfpro.eu.
  2. The Administrator examines complaints without undue delay, but no later than within 14 days of receiving them.
  3. A complaint should contain:
    1. data identifying the person submitting the complaint, in particular their name or company name and e-mail address;
    2. a description of the irregularities reported;
    3. the date on which the problem occurred;
    4. the request of the person submitting the complaint, if formulated.
  4. In order to streamline the complaint examination process, the person submitting the complaint should, where possible, attach information enabling the problem to be identified, in particular screenshots, error messages or other materials documenting the irregularities reported.
  5. The Administrator informs the person submitting the complaint about the manner in which the complaint has been examined by e-mail or in another manner corresponding to the manner in which the complaint was submitted.
  6. The complaint procedure set out in this paragraph also applies to complaints about decisions taken on the basis of §4(10) and §9b.

§11. Amendments to the Terms of Service

  1. The Administrator has the right to amend these Terms of Service in the event of:
    • changes in the law,
    • the development of the Website’s functionalities,
    • organisational or technical changes.
  2. The current version of these Terms of Service is published on the Website. The Administrator provides information about a significant amendment to these Terms of Service through the Website and to the e-mail address assigned to the Account, no later than 14 days before the date on which the amendment enters into force.
  3. In the event of significant amendments to these Terms of Service, the Administrator may require the User or the Distributor to accept them again before further using the functionalities of the Website.
  4. Using the Website after the date on which amendments to these Terms of Service enter into force constitutes acceptance of their amended wording. As regards functionalities that do not require an Account, the amended Terms of Service apply from the date on which the amendment enters into force.

§12. Final provisions

  1. These Terms of Service are governed by Polish law.
  2. In matters not regulated herein, the relevant provisions of Polish law apply, in particular:
    • the Act of 23 April 1964 – the Civil Code;
    • the Act of 18 July 2002 on Providing Services by Electronic Means;
    • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR);
    • Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (DSA).
  3. Any disputes arising from the use of the Website will be settled by the court having jurisdiction over the Administrator’s registered office, unless the law provides otherwise.
  4. These Terms of Service enter into force on 4 September 2026.
  5. If any provision of these Terms of Service proves to be invalid, ineffective or unenforceable on the basis of a final court judgment or a decision of a competent authority, this does not affect the validity and effectiveness of the remaining provisions.
  6. The provisions found to be invalid, ineffective or unenforceable are replaced by the relevant provisions of generally applicable law.
  7. These Terms of Service apply for an indefinite period.
  8. An integral part of these Terms of Service is formed by the documents to which they refer, in particular the Privacy Policy, provided that they have been made available by the Administrator.
  9. These Terms of Service are made available free of charge on the Website in a manner enabling their acquisition, reproduction and recording by means of the ICT system used by the person using the Website.